Frequently Asked Questions
Top Box Market
delivers healthy, affordable food to all.
Fresh fruits and vegetables, high-quality meats, seafood, and local products are delivered directly to your door and can be purchased with SNAP.
Top Box Market: Customer FAQ's
Who can order from Top Box Foods?
Top Box Illinois currently serves customers in Cook County as well as Rockford. If you live within those areas, we hope you'll order from us to access healthy, affordable groceries.
How can I place an order with Top Box Foods?
Ordering is easy! We accept orders online or over the phone:
1. Click here to view our menu and shop online
2. Call our friendly Customer Service team at (312) 527-7890 *200
If you would like to place your order over the phone outside of business hours (Monday-Friday, 9am-5pm CT) just leave us a voicemail with your contact information and order, and we'll get back to you the next business day.
What payment methods do you accept?
We accept SNAP via Link Card payments or Debit/Credit Cards.
Unfortunately, we are not able to accept cash or checks at this time.
Please note that if you are paying via Link Card, your payment will be processed in person with your driver on Delivery Day.
How do EBT payments work?
If you are paying with a Link Card, chose "Pay with EBT/SNAP" at checkout. You will be directed to enter your Link Card Number and PIN to process payment online.
If you are paying with EBT/SNAP, you are eligible for Link Match benefits! Read about Link Match to learn more.
What is Link Match?
Link Match is a SNAP benefits program that makes healthy food more affordable and accessible.
Every time you shop with EBT at Top Box, we match your spending dollar-for-dollar up to $15.
On delivery day, you'll receive a Link Match Coupon Code on your receipt as well as in your email.
Link Match Codes are valid for any products with fresh fruits & vegetables: Fruit Box, Vegetable Box, Produce Variety Combo, Personal Produce Essentials, Salmon Pasta Bowl Meal Kit, Chicken Skillet with Vegetables Meal Kit, & Southwestern Style Bowl Meal Kit.
When can I order?
You can place your order anytime!
How do I get my order?
We offer No-Fee Home Delivery to all individual households within our delivery zones!
Households living in Cook County and Rockford, IL can shop our boxes and when you are ready to checkout, simply input your zip code to view your upcoming delivery day options.
Top Box Foods will deliver to you on the day of your choosing.
What do I do if a partner organization referred me to you?
When you checkout, please include the name of your partner in the field marked "Partner Organization (Optional)"
Partner organizations may be schools, other nonprofits, religious organizations, healthcare providers, housing providers, and more.
Can I pick up my order?
Yes! Order Pick Up is available every other Monday at the Top Box Foods Warehouse located at 5959 S Lowe Ave, Chicago, IL 60621.
You can select Pick Up at checkout.
Top Box Market: Partner FAQ's
What does a Top Box Market Partner do?
We wouldn't be where we are today without the support of our local partners!
Formerly known as community partners, this group of schools, other nonprofits, religious organizations, healthcare providers, housing providers, and more promote Top Box Foods in their community.
From handing out flyers to email newsletters to social media to word of mouth referrals, our partners are making sure their community members know that Top Box is their resource for healthy and affordable groceries.
To show our gratitude for their support, these partners receive 5% back on orders that mention them as a partner organization. These funds create a full-circle shopping system that helps individuals eat well and save money while helping our partners fund their own community food initiatives.
How can I get marketing materials about Top Box to share with my community?
For up to date menus, informational flyers, and social media graphics, click here.
Can a Top Box representative visit my site to share your resources with my community?
Fill out our Contact Us form to tell us about your organization or community and the best way we can help teach your community about our food resources.
From tabling at community health fairs to speaking to residents at housing sites, our Outreach team is here to answer questions and help your community save money and eat healthy.
How can I purchase food for my community?
Our Top Box Community partners provide food for their community members in a variety of ways:
- Serving fewer than 10 individuals? You can order directly through our website for each household and pay for their order online. Please make sure to provide each individual's contact and delivery information and let the individual know that you are placing an order for them!
- Giving away food at a community site or event? Contact Us here to tell us about it so we can coordinate your order to fit your budget, serve your target number of households, and plan delivery.
- Interested in paying for your constituent's choice of groceries? Purchase a gift card or coupon code from Top Box that you can gift to your community member, so they can shop whatever boxes they'd like!
- Not sure the best way to serve your community? Everyone is different! Read more about the many kinds of services and programs we offer here, and then contact us to get started on yours.
Top Box Community
collaborates to address hunger and improve health.
We offer customizable grocery boxes, tailored programming, and flexible delivery options that make it easy for your community to access healthy food.
Top Box Community: Participant FAQ's
How do I know if I am a Top Box Community Program Participant?
Top Box Community participants are part of a specific partner program that sponsors that participant's food.
If your partner has provided you with a coupon code to shop Top Box Foods, find your program information here.
How do I find information about my program?
Find your program information here.
How do I join a Top Box Community Program?
Some of our programs, such as DFSS and My Block, My Hood, My City, are currently taking referrals for qualifying participants in Chicago! Read about those programs and how you can see if you are eligible here.
Top Box Community: Partner FAQ's
What does a Top Box Community Partner do?
Top Box Community Partners provide food for their community, patients, residents, participants, flock, and more.
Our partners are large and small organizations, some with funding to serve a few families in need and others with grants to facilitate major programs that provide thousands of boxes.
Everyone can make a difference and be a part of our work to create healthy food access for all!
What kinds of programs can you do?
We customize a program to fit our partner's goals, budget, and community needs.
Our partners order food in bulk to be delivered to their pantry, community, event, or site to distribute.
Our partners have tailored food boxes delivered directly to their program participants.
Our partners prescribe healthy foods for patients, medicaid populations, and participants of medical studies.
Our partners purchase turkeys and other seasonal foods to giveaway to community members during the holidays.
And so much more!
What are the next steps if I want to partner with Top Box?
Contact Us to tell us about your organization, your community, and your goals for your food initiative! Our team will reach out to you to get started.
Volunteers & Donors
give time, expertise, and financial support to contribute to our mission of creating access to healthy foods for all.
From sponsoring food boxes for families in need to packing and delivering those boxes directly to our community's doors to lending your expertise to our cause, there are endless ways to get involved.
Is Top Box Foods a nonprofit 501c3?
Yes! All donations to Top Box Foods are tax deductible.
What does my donation support?
- Provides food for families in need
- Supports community outreach, nutrition education, and community health initiatives
- Offsets the operational costs of fighting food insecurity
- And so much more!
What kinds of donations do you accept?
We accept donations online via PayPal or via check mailed to our office.
Our donors give individual or recurring gifts of all sizes - every dollar counts!
Learn More and Donate here.
What volunteer opportunities are available?
Top Box Illinois currently has a high need for:
- Volunteer Delivery Drivers who load their cars up with boxes full of food and deliver directly to households in need in Chicagoland.
- Volunteer Warehouse Helpers who join a group or schedule a group or corporate volunteer event to build and pack boxes full of food in our warehouse.
Learn More and Sign up here.
Who can volunteer?
Anyone can volunteer! You are never too old or young to serve your community and help your neighbors.
Many of our volunteers join us solo or bring children, family, friends, or colleagues to serve together.
Our only requirements:
- Volunteer Delivery Drivers must have a valid driver's license (safety comes first!)
- Volunteers under the age of 18 must have a parent or guardian sign a photo waiver and consent form on any minor's behalf.
How can I schedule a group or corporate volunteer event with Top Box?
Contact Us to tell us about your organization, the number of volunteers you anticipate, and the dates that work for your team.