Top Box Foods (TBF) is a community-driven nonprofit that creates access to healthy and affordable food.

We offer fresh produce and other healthy groceries, support community partners in hunger and nutrition initiatives, and promote the development of a more sustainable food system.

We are currently seeking the support of a Warehouse Operations Associate to assist with all programmatic distribution efforts and support our mission.

Main Objectives

• SAFELY facilitate distribution of fresh produce boxes and other healthy groceries to households, community partners,         

and community events

• RESPONSIBLY operate TBF vehicles and equipment to ensure quality and integrity of all staff, products, and services 
• POSITIVELY represent organizational values and expectations in both team and community settings at all times

Our programs are designed to build a more equitable and localized food system. TBF’s two main programs are: 

1. Legacy Program: Our founding program  delivers healthy, affordable food to all. We offer fresh fruits and vegetables, high-quality proteins, and local products that are delivered directly to our customers’ doors and SNAP accessible. With the help of a network of community partners, the Legacy Program creates direct access to healthy and affordable foods for Chicagoans by removing economic and transportation barriers to food access.
   
   
2. Food Share Program: Created in response to the rise in food insecurity throughout the pandemic, our Food Share Program  collaborates with organizations to address hunger and improve health outcomes through food. We offer customizable grocery boxes, tailored programming, and flexible delivery options that make it easy for our partner organizations to help the community access healthy food.

Job Details

Requirements: Valid driver’s license

Compensation

• $17-18 per hour starting pay based on experience and availability, paid bi-weekly via direct deposit
• Unlimited 20% employee discount off all TBF groceries

Schedule

• Flexible scheduling based on employee availability, days available are typically Monday-Saturday
• 10-30 hours a week part-time scheduling available, with the opportunity to increase hours/days and advance

depending on  availability, job performance, and interest

Apply

To apply, please email a resume and letter of interest to  Taylor Keila at taylorkeila@topboxfoods.com 

Daily Responsibilities 

• Practice flexibility and commitment to the TBF mission and values
• Maintain positive and effective communications with all TBF team members, community collaborators, customers and 

participants

• Safely and efficiently prepare and distribute produce and other healthy groceries to households, community partner 

food shares  and other community commitments

• Maintain quality and integrity of all products through temperature control monitoring and additional safe handling 

practices

• Effectively utilize cell phone apps to navigate driving routes and communicate delivery information to customers
• Collect customer payment using hand-held payment machines
• Actively support Warehouse and Operations Coordinators and colleagues  with daily logistics 
• Support management of  product inventory levels and organization daily and ensure accuracy of all TBF orders 

distributed 

• Act as a TBF ambassador while working in the community, maintaining active and up to date knowledge of ongoing 

programs and community resources that increase healthy food access

• Provide additional operational support as needed; including but not limited to - collecting inventory from vendors, 

preparing product for daily and food share delivery, delivering inventory to partners for non-programmatic contributions and projects, performing equipment maintenance or other routine cleaning and warehouse maintenance  requirements

Desired Skills

• Personable and community-driven with a strong interest in food justice and community health
• Organized and detail-oriented 
• Ability to safely drive and operate delivery vehicles, such as sprinter vans, 16-ft.+ box trucks
• Strong problem solving and critical thinking skills
• Strong verbal communication skills
• Enjoys working in both team and independent settings
• Experience with Excel, Google Sheets and Slack preferable, but not required; training and professional development 

opportunities provided for  all new TBF employees to learn how to utilize team business tools

• Comfortable working in dynamic, customer service-oriented environment with high volume of orders
• Bilingual or Multilingual skills a plus, but not required 

Relevant Experience

• Experience with delivery/ distribution, and/or general warehouse tasks
• Delivery Services (ie. uberEats, DoorDash, UPS, InstaCart)
• Restaurant / Hospitality Industry (ie. kitchen, barback, front of house) 
• Non Profit/ Service/ Community/ Volunteer Work 

Equal Opportunity Employment Statement

Top Box Foods is committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities regardless of race, color, national origin, ancestry, sex, age, religion, physical or mental ability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, education, criminal record, or any other factor that is not related to this position. We believe that everyone deserves the opportunity to work and explore safe and sustainable employment opportunities. We strongly encourage people of color, LGBTQ+ individuals, people with other marginalized identities and backgrounds, and people with experience navigating food insecurity and food resources to apply.

If you have questions about the position or are unsure if you meet the desired skills listed in this job description, please do not hesitate to reach out to ask and apply. We strive to create a diverse, inclusive, and equitable workforce and welcome all applicants looking for sustainable employment opportunities, personal and professional development opportunities, and opportunities to serve our diverse community and work toward our mission with a dedicated and hardworking team.

Top Box Foods (TBF) is a community-driven nonprofit that creates access to healthy and affordable food.

We offer fresh produce and other healthy groceries, support community partners in hunger and nutrition initiatives, and promote the development of a more sustainable food system.

Top Box Foods Programs:

• Top Box Market delivers healthy, affordable food to all. We offer fresh fruits and vegetables, high-quality proteins, and local products that are delivered directly to your door and SNAP accessible. 
• Top Box Community collaborates with organizations to address hunger and improve health outcomes through food. We offer customizable grocery boxes, tailored programming, and flexible delivery options that make it easy for your community to access healthy food.

We are currently seeking the support of a Community Experience Manager to oversee and facilitate our Customer Service line and assist with Top Box Market, one of our core models designed to build a more equitable food system by breaking down access barriers and serving as a sustainable path to food access.

Main Objectives:

• CUSTOMER SERVICE: Top Box Foods serves a diverse community who appreciate the personal touch of our Customer Service team. You will be responsible for facilitating the Customer Service line, speaking directly with community members as a representative of Top Box Foods to process orders, answer questions, and record feedback to give our community members a positive experience with Top Box Foods.
• FOOD ACCESS: Our Top Box Market program is a resource to access healthy and affordable groceries for all across Chicagoland. You will be an expert in the Market program, communicating with our customers via the Customer Service line and collaborating with the Top Box Operations team to ensure a smooth and accurate experience for the customer from order to delivery so that it is easy for our community to access affordable foods.
• POSITIVE RELATIONSHIPS: Top Box Foods has always been about community, and that starts with providing direct support to our customers and program participants. You will be a friendly helper to seniors who can’t get to the grocery store, a patient listener who can troubleshoot and resolve customer issues, and a reliable member of the Top Box team who rely on timeliness and communication to provide the best service for our community.

Job Details

Compensation & Benefits:

• $18 - $20 per hour starting pay based on experience and availability, paid bi-weekly via direct deposit
• Unlimited 20% employee discount off all TBF groceries
• Healthcare benefits

Schedule

• Full time, 40 hours per week, 9:00 AM - 5:00 PM, Monday through Friday. Occasional events beyond normal working      

hours may be required, to be discussed in advance

• Hybrid in-office and remote schedule available
• 10 days paid personal time annually, in addition to sick days

Apply

To apply, please email a resume and letter of interest to Connor DeLoach at connor.deloach@topboxfoods.com

Daily Responsibilities 

• Practice flexibility, patience, and commitment to the TBF mission
• Manage the Customer Service line ensuring timely and appropriate responses to calls and voicemails to communicate 

with community members, take orders, answer questions, and provide exceptional support to all

• Maintain positive and effective communications with all TBF team members and our diverse community of customers, 

partners, volunteers, donors, and more

• Monitor the Top Box general email account to respond to community member inquiries including the Contact Us form
• Input customer orders placed over the phone online and process payment
• Keep detailed records of community member feedback, issues, and frequently asked questions to help TBF learn and 

improve as well as track our customer satisfaction and retention

• Facilitate communications calls including delivery reminder calls, informational calls, payment processing calls, and 

conduct community surveys for Top Box Market and Top Box Community

• Actively support the Operations team by communicating updates from customers and community members to the 

appropriate colleague in an organized and timely manner

• Act as a TBF ambassador, maintaining active and up to date knowledge of Top Box Market as well as ongoing Top Box

Community programs and resources to provide the best support to our community members

• Provide additional operational support as needed with opportunity to grow and expand role

Desired Skills

• Bilingual or Multilingual skills a plus (particularly Spanish), but not required
• Ability to communicate effectively, patiently, and in a friendly manner with customers, listening and responding to 

community members’ concerns and suggestions to provide a positive experience and resolve any issues

• Personable and community-driven with a strong interest in food justice, community health, or other community impact 

work preferred

• Organized and detail-oriented 
• Strong problem solving and critical thinking skills
• Proactive self-starter who enjoys working independently and in team settings
• Strong verbal and written communication skills to facilitate Customer Service line and respond to customer email 

inquiries

• Comfortable working in dynamic, customer service-oriented environment with high volume of orders
• Experience with Google Workspace, Slack, and Customer Service softwares a plus, but not required. Training and 

professional development opportunities provided for all new TBF employees to learn how to utilize team business tools

Relevant Experience

• Experience with Customer Service or other customer-facing roles
• Experience with or Knowledge of health and nutrition fields
• Non Profit/ Service/ Community/ Volunteer Work 

Equal Opportunity Employment Statement

Top Box Foods is committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities regardless of race, color, national origin, ancestry, sex, age, religion, physical or mental ability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, education, criminal record, or any other factor that is not related to this position. We believe that everyone deserves the opportunity to work and explore safe and sustainable employment opportunities. We strongly encourage people of color, LGBTQ+ individuals, people with other marginalized identities and backgrounds, and people with experience navigating food insecurity and food resources to apply.

If you have questions about the position or are unsure if you meet the desired skills listed in this job description, please do not hesitate to reach out to ask and apply. We strive to create a diverse, inclusive, and equitable workforce and welcome all applicants looking for sustainable employment opportunities, personal and professional development opportunities, and opportunities to serve our diverse community and work toward our mission with a dedicated and hardworking team.

Top Box Foods (TBF) is a community-driven nonprofit that creates access to healthy and affordable food.

We offer fresh produce and other healthy groceries, support community partners in hunger and nutrition initiatives, and promote the development of a more sustainable food system.

Top Box Foods Programs:

• Top Box Market delivers healthy, affordable food to all. We offer fresh fruits and vegetables, high-quality proteins, and local products that are delivered directly to your door and SNAP accessible. 
• Top Box Community collaborates with organizations to address hunger and improve health outcomes through food. We offer customizable grocery boxes, tailored programming, and flexible delivery options that make it easy for your community to access healthy food.

We are currently seeking the support of a Program Manager to oversee and facilitate our Top Box Market program and aligned partnerships. Building on 10 years of our founding model, this position is a fantastic growth opportunity for a community impact-minded individual interested in building a more equitable food system. The Program Manager will be responsible for overseeing, growing, and improving our innovative Market model, managing relationships with diverse community partners and customers, coordinating with the Customer Service, Marketing, and Operations teams, and tracking measurable growth toward food access impact goals.

Main Objectives:

• LEAD communications with customers and community partners to successfully promote Top Box Market and ensure a community-driven, positive experience for all
• GROW participation in the Top Box Market program and partnerships that work in conjunction with the Market model through partner development, community engagement efforts, and providing an exceptional customer experience
• IMPROVE organizational capacity through the management of administrative and operational responsibilities as well as through positive, effective, and timely communications and collaboration with Top Box Foods colleagues
• REPRESENT Top Box Foods values and expectations in both internal and community settings at all times

Job Details

Compensation & Benefits:

• $40,000 - $50,000/ year, paid bi-weekly via direct deposit
• Healthcare benefits 
• 10 days paid personal time

Schedule

• Full time, 40 hours per week, 9:00 AM - 5:00 PM, Monday through Friday
• Hybrid in-office and remote schedule available
• Occasional events beyond normal working hours may be required, to be discussed in advance
• 10 days paid personal time annually, in addition to sick days

Apply

To apply, please email a resume and letter of interest to Connor DeLoach at connor.deloach@topboxfoods.com 

Daily Responsibilities: Top Box Market Program Management

Lead Community Partnerships in conjunction with Top Box Market

• Foster existing and potential partners through timely and friendly communications, expertise in Top Box Market and its offerings and operations, and strategic problem-solving to create new programs
• Provide partner organizations with exceptional customer service
• Track qualitative and quantitative programmatic data to support with formal and informal reporting efforts to partner organizations and Top Box colleagues including grant writers and others
• Coordinate food distribution logistics with Operations team and other key Top Box personnel to confirm scheduling, product availability, operational capacity, and communications with food recipients
• Support community engagement efforts including representing Top Box at community events, presentations, and other engagement opportunities

Oversee Customer Service team

• Provide exceptional support to the Community Experience Manager, including clear and timely communications of essential information and problem-solving customer feedback, payment, and service-related issues to ensure a positive experience for all program participants and customers
• Communicate effectively with Top Box colleagues across teams to ensure timely response to product, delivery, payment, and other issues as needed
• Manage volunteer community callers in conjunction with Community Experience Manager and Volunteer Coordinator to ensure a positive experience for both volunteers and customers and program participants, while meeting call needs for the Operations team

Support Daily Operations

• Efficiently and effectively achieve Top Box Market goals internally and in conjunction with community partners and programs
• Actively support and communicate with Operations, Marketing, and Volunteer teams to achieve efficient daily logistics and order fulfillment, manage accurate Shopify product inventory and pricing,  meet volunteer needs, and ensure that external communications are accurate and consistent across Top Box personnel
• Be a flexible team player providing additional support as needed, supporting interdepartmental work to ensure that Top Box is providing the best service possible for our community

Desired Skills

• Proactive self-starter who enjoys both working independently and in team settings
• Personable and community-driven with a strong interest in social and/or food justice
• Proficient in Google Workspace and Excel
• Strong written and verbal communication skills
• Organized and detail-oriented 
• Strong problem-solving and critical thinking
• Interest in data as a tool for improving community impact work
• Bilingual or Multilingual skills a plus, but not required 

Relevant Experience

• Program or Project Management
• Experience with Customer Service or other customer-facing roles
• Non Profit/ Service/ Community/ Volunteer Work 

Equal Opportunity Employment Statement

Top Box Foods is committed to employment practices that ensure employees and applicants for employment are provided with equal opportunities regardless of race, color, national origin, ancestry, sex, age, religion, physical or mental ability, medical condition, veteran status, marital status, pregnancy, sexual orientation, gender identity, gender expression, education, criminal record, or any other factor that is not related to this position. We believe that everyone deserves the opportunity to work and explore safe and sustainable employment opportunities. We strongly encourage people of color, LGBTQ+ individuals, people with other marginalized identities and backgrounds, and people with experience navigating food insecurity and food resources to apply.

If you have questions about the position or are unsure if you meet the desired skills listed in this job description, please do not hesitate to reach out to ask and apply. We strive to create a diverse, inclusive, and equitable workforce and welcome all applicants looking for sustainable employment opportunities, personal and professional development opportunities, and opportunities to serve our diverse community and work toward our mission with a dedicated and hardworking team.